Cancellation Policy

You may cancel your Property Overseer subscription at any time. There are no cancellation fees, penalties, or long-term commitments. Cancellation takes effect at the end of your current billing period — you will retain full access to the Service until that date.

You can cancel your subscription through any of the following methods: Account Settings: Navigate to your Profile page and select "Manage Billing" to cancel through Stripe's billing portal. Email: Send a cancellation request to support@propertyoverseer.com with the subject line "Cancellation Request — [Your Email]." Include your account email address and we will process the cancellation within 2 business days. Phone: Call (917) 905-6470 during business hours (Monday–Friday, 9 AM–6 PM ET) to request cancellation.

When your subscription ends, the following applies: Immediate: Your subscription status changes to "cancelled." No further charges will be billed. Through End of Billing Period: You retain full access to all features, including viewing your Evidence Files, evidence, and integrity data. After Billing Period Ends: Your account moves to a read-only state. You can view your existing Evidence Files and evidence but cannot capture new evidence, create new Evidence Files, or generate Certified Records. 90 Days After Expiration: All evidence files, Evidence File data, and account information are permanently deleted from Cloudflare R2 and our databases. This action is irreversible.

We strongly recommend exporting your data before your subscription ends. While your account is active, you can: Generate Certified Record exports ($50 per Certified Record) for any Evidence Files you need preserved. Download individual evidence files from your Evidence File detail pages. Once your data is permanently deleted after the 90-day retention period, it cannot be recovered.

If you change your mind, you can reactivate your subscription at any time: Within 90 Days: Your existing Evidence Files, evidence, and integrity data will still be available. Simply resubscribe through the Pricing page to regain full access. After 90 Days: Your previous data will have been permanently deleted. You can start a new subscription with a fresh account, but prior evidence and Evidence Files cannot be restored.

If you wish to have your account and all associated data deleted immediately rather than waiting for the 90-day retention period, you may request immediate deletion by emailing support@propertyoverseer.com with the subject line "Account Deletion Request — [Your Email]." Immediate deletion is permanent and irreversible. We will confirm deletion via email within 5 business days.

For cancellation questions or assistance, contact us at: Property Overseer LLC 228 Park Ave S Num 758182 New York, NY 10003 Email: support@propertyoverseer.com Phone: (917) 905-6470