Refund Policy

This Refund Policy applies to all purchases made through Property Overseer ("the Service"), operated by Property Overseer LLC. We want you to be satisfied with our Service. If you are not, this policy explains your options for obtaining a refund.

Subscription Plans (Basic $29/mo, Plus $59/mo, Premium $99/mo): You may request a full refund within 7 days of your initial subscription purchase if you have not sealed any evidence or generated any Certified Records. After 7 days, or if the Service has been actively used, subscription fees are non-refundable. You may cancel at any time to prevent future charges and retain access through the end of your current billing period.

Certified Record exports ($50.00 per Certified Record) are non-refundable once the export has been initiated. Because Certified Records require server-side PDF generation, SHA-512 hash verification, RFC 3161 timestamp inclusion, and delivery of a certified document bundle, the processing cost is incurred at the time of generation. If an export fails due to a technical error on our end, we will either re-generate the Certified Record at no additional cost or issue a full refund for the failed export.

To request a refund, contact us with the following information: Your account email address. Date of purchase. Reason for the refund request. Any relevant screenshots or details about the issue. Send your request to: Email: support@propertyoverseer.com Subject line: "Refund Request — [Your Email]" We will review all refund requests within 5 business days and notify you of our decision via email.

Approved refunds are processed through Stripe and returned to your original payment method. Refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer. We will send you a confirmation email once the refund has been initiated.

Refunds will not be issued in the following cases: Accounts terminated for violation of our Terms of Service. Subscriptions that have been active for more than 30 days without a refund request. Disputes filed with your bank or credit card company before contacting us directly. We encourage you to reach out to our support team first so we can resolve the issue promptly. Fraudulent or abusive refund requests.

If you file a chargeback or payment dispute with your bank without first contacting us, we reserve the right to suspend your account pending resolution. We strongly encourage you to contact support@propertyoverseer.com before initiating a dispute with your payment provider so we can work together to resolve the issue.

For refund inquiries or questions about this policy, contact us at: Property Overseer LLC 228 Park Ave S Num 758182 New York, NY 10003 Email: support@propertyoverseer.com Phone: (917) 905-6470